idb365 SportsbookQRIS, e-wallet, mobile banking, local payment & online payment Virtual Account Banking

Service availability

We at idb365 operate a sportsbook and live-casino platform offering live football markets, esports betting, live-dealer tables, and slot games. Our service is available only where applicable local law permits. We do not offer our services in jurisdictions where online gaming or wagering is prohibited by law. Users are responsible for verifying that access and use comply with their own jurisdiction's laws and regulations. We do not claim to be "licensed in Indonesia" or any specific country — we operate under the terms stated in our account agreements, which govern the relationship between you and our platform. Service access may vary by region; if you encounter access restrictions, this reflects local legal frameworks, not a limitation of our platform. Before opening an account, review your local regulations and confirm that our services are accessible and legal in your area.

Account eligibility

Account holders on idb365 must meet certain eligibility criteria: you must be at least the age of majority in your jurisdiction, you must use your real identity and provide true information during registration, and you must comply with all applicable laws regarding gaming and online services in your location. We do not discriminate based on nationality or residency, but we reserve the right to verify your identity and restrict access if we detect fraud, underage usage, or violation of our terms. KYC (Know Your Customer) verification is mandatory before withdrawal — this is a standard financial and compliance requirement, not a punitive measure. The verification process requires government-issued ID and proof of address. Once verified, your account remains active as long as you comply with our terms. Account suspension or closure may occur if you breach the terms, use multiple accounts, or engage in fraudulent activity. Any account closure initiated by you or by us results in the forfeit of any unredeemed bonuses — this is final and non-negotiable.

Local-law responsibility

Users of idb365 are solely responsible for understanding and complying with the laws of their own jurisdiction before accessing our platform. Online gaming and wagering laws vary by country, state, and city — what is legal in one location may be prohibited in another. We do not provide legal advice; you are expected to consult local legal counsel if you are unsure about the status of online gaming in your area. Our terms state that you access our platform at your own risk and that you assume full responsibility for verifying compliance with local law. We will not be liable for any legal consequences you may face by accessing our services in jurisdictions where such access is prohibited. If you are located in a jurisdiction where our services are prohibited, you must not open an account or access our platform. Some jurisdictions prohibit online gaming entirely; others allow it under certain conditions or licenses. It is your obligation to know which applies to you.

Data and privacy scope

Personal data collected during account registration and KYC verification includes your name, date of birth, email address, phone number, identity-document number, and proof-of-address documentation. We collect this data for: (1) account verification and compliance with anti-fraud and anti-money-laundering regulations, (2) payment processing and withdrawal authorization, (3) customer support and account administration, and (4) internal analytics to improve our platform. We do not sell your data to third parties. Data is shared only with payment processors and, where legally required, with regulatory authorities. All data is encrypted in transit using SSL protocols and stored securely. Retention periods follow applicable data-protection regulations — typically data is retained for the life of your account plus 7 years for regulatory compliance. You have the right to access, correct, and request deletion of your personal data; submit such requests to our support team. Our full Privacy Policy is available on our website and describes data handling in detail.

Contact for legal inquiries

Users with legal questions, compliance inquiries, or formal requests regarding data, account closure, or regulatory concerns should contact our legal and support team through the designated channels. Submit formal requests via email through your account's Help section or by messaging our support team marked "LEGAL INQUIRY" — these are prioritized and routed to our compliance team. Standard response times for legal inquiries are 5–10 business days, depending on the complexity of the request and volume of pending enquiries. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or peak periods, response may take longer. We also accept queries about data deletion, account history, and regulatory compliance through the same channels. If you believe we have violated applicable law or your rights, you may file a formal complaint; the process for this is outlined in our Terms and Conditions. We take all legal enquiries seriously and will respond with full transparency and documentation where applicable.