idb365 Privacy Policy

This page describes what we collect when you use idb365 and how we keep that data protected. We collect personal information only to verify your identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with local financial regulations. We do not sell your information or share it with marketers. Your data is encrypted, stored securely, and accessed only by idb365 staff on a need-to-know basis.

Our commitment is transparency: we explain what data we collect, why we collect it, how long we keep it, and what rights you have over it. If you have questions about your privacy on idb365, contact our support team and we will clarify our practices within one business day.

This policy applies to all users accessing idb365 from any region where our service is available. We may update this policy over time; changes are effective immediately upon publication, and we will notify you of material changes via email or in-app notice.

What data we collect on idb365

We collect different categories of data depending on what you do on idb365. When you register, we request your phone number, email address, and password. When you verify your account, we ask for your full name, date of birth, national ID number (KTP), proof of address (utility bill or bank statement), and a selfie holding your ID. When you deposit or withdraw, we record the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank—mobile banking, local payment, online payment, e-wallet), timestamp, and transaction status. When you access idb365, we log your IP address, device type, browser version, and approximate location (city-level, not street-level).

We collect this data automatically through cookies and analytics tools. A cookie is a small file your device stores that identifies you on repeat visits. We use cookies to keep you logged in, remember your preferences, and track your activity on idb365 (which games you viewed, how long you stayed, which payment methods you used). We do not sell this cookie data to third parties. You can disable cookies in your browser settings, but doing so may make idb365 harder to use.

How we use your data on idb365

We use registration data (phone, email, password) to create your account and let you log in. We use verification data (ID, address, selfie) to confirm you are who you claim to be and comply with financial regulations in regions like Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We use payment data (transaction records, amounts, methods) to process deposits and withdrawals, dispute chargebacks, and detect fraud. We use behavioral data (login times, games viewed, payment methods) to improve idb365—for example, if we see many users from a certain region cannot access our app, we investigate and fix it.

We do not use your data for marketing emails, targeted advertising, or sales calls. We do not share your contact information with other companies. If we need to contact you—for example, to alert you to suspicious activity or to ask for additional verification—we use the phone number or email you provided during registration.

• Account management: login, password reset, account closure
• Payment processing: deposit and withdrawal confirmation, fraud detection
• Regulatory compliance: Know-Your-Customer verification, financial reporting
• Customer support: resolving disputes, responding to inquiries
• Platform improvement: identifying bugs, analyzing user behavior (anonymously)

Who has access to your data on idb365

Our idb365 support staff can access your account data when you contact us for help—for example, if you forget your password or dispute a transaction. Our engineering team may view anonymized behavioral data (e.g., "users in Idul Fitri season accessed Live Games more frequently") to improve our platform. Our payment processors—the companies handling online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-account transfers—receive your payment details to process deposits and withdrawals; we share only the information necessary for that transaction.

We may disclose your data to government authorities, law enforcement, or regulatory bodies if required by law. We will attempt to notify you of such requests unless we are legally prohibited from doing so. We do not sell or share your data with advertisers, data brokers, or other third parties for any reason.

How long we keep your data

We keep your account data (name, email, phone, ID) for as long as your account is active. If you close your account, we retain your data for seven years to comply with financial record-keeping regulations. After seven years, we delete or anonymize your personal information. Payment records and transaction history are retained for seven years for fraud investigation and regulatory audit purposes. Behavioral data (cookies, login logs) is retained for up to one year; older data is automatically deleted.

You may request deletion of your account and associated data at any time by contacting our support team. We will close your account immediately and begin deletion procedures, subject to legal retention requirements.

Your rights over your data on idb365

You have the right to request a copy of all data we hold about you. You can ask us to correct inaccurate information (e.g., if your registered address is outdated). You can request deletion of your account and associated data, subject to legal retention obligations. You can disable cookies in your browser. You can opt out of behavioral tracking by emailing our support team; we will stop collecting new behavioral data, though existing records will be retained per our schedule above.

To exercise any of these rights, contact our support team through the footer link. We will respond within thirty days. If you are not satisfied with our response, you have the right to file a complaint with your local data-protection authority.

Security of your data on idb365

We use industry-standard encryption (TLS 1.2 or higher) to protect data in transit between your device and our servers. Personal data at rest (stored on our servers) is encrypted using AES-256 or equivalent. Access to sensitive data is restricted to authorized staff and logged for audit purposes. We conduct regular security assessments and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users within forty-eight hours and cooperate with authorities as required by law.

However, no security system is perfect. We undertake reasonable measures to protect your data, but we cannot guarantee absolute security. You are responsible for keeping your password confidential and for logging out when you finish using idb365 on a shared device.

Contact and updates to our idb365 privacy policy

If you have questions about our data practices or wish to exercise your privacy rights, contact our support team via the footer contact form. We respond to privacy inquiries within one business day. For formal data-access requests or deletion requests, send a written request to our registered address (available upon request to support); we will provide a timeline and confirmation of receipt.

We may update this privacy policy as our services evolve or as regulations change. Material changes will be announced via email or in-app notification. Your continued use of idb365 after such changes constitutes acceptance of the new policy. We recommend reviewing this policy periodically to stay informed of how we handle your data.

We are committed to protecting your privacy on idb365. Our data practices are designed to comply with financial regulations across Southeast Asia while respecting your personal information. If you believe our practices violate your privacy, we welcome your feedback and will investigate promptly.

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