idb365 FAQ

No. We at idb365 permit one account per person. Our Know-Your-Customer (KYC) verification system uses your ID number, email address, and phone number to ensure account uniqueness. If you attempt to register a second account with the same identity, both accounts will be flagged during verification and may be suspended. If you have forgotten your login credentials or believe your account was closed, contact our support team to recover or re-activate it. They will verify your identity and assist you.

Deposits via local payment, online payment, e-wallet, mobile banking, and local payment are instant. After you sign into idb365 on your phone, tap "Deposit," select your e-wallet, enter the amount, and confirm. You will receive a online payment code; scan it with your mobile banking app (or the e-wallet app itself). Payment completes in seconds, and your balance updates immediately. No deposit fees apply. E-wallets are the fastest deposit method and are especially useful for users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta where e-wallet adoption is high. After your first deposit, you can save your payment method for faster future deposits.

Our idb365 KYC verification requires your name, date of birth, ID number (KTP), email address, and phone number. You must upload a clear photo of both sides of your ID. Verification typically takes one business day. Once approved, you can deposit and withdraw immediately. If your documents are unclear or do not match your account details, we will request resubmission. Never share your ID photos with anyone other than idb365; our team will never ask for them outside the app or official website.

On the login page, tap "Forgot your password?" Enter your email address or username, and we will send you a password-reset link to your registered email. Click the link and set a new password. If you do not receive the email within a few minutes, check your spam folder. If the link expires or you still cannot reset your password, contact our support team via the support form. They will verify your identity and help you regain access within one business day.

We periodically offer cashback rewards to active players on idb365. Cashback eligibility and terms vary by promotion; check the "Promotions" section in your account for current offers. Cashback is usually credited as a bonus balance after the promotional period ends, subject to playthrough requirements. Any cashback bonus terms and conditions are displayed when you activate a promotion. Withdrawals of cashback are subject to our standard withdrawal procedures and may require verification. Contact our support team if you have questions about a specific promotion or your cashback eligibility.

Withdrawal requests are processed within one to two business days. If you withdraw to an e-wallet (e-wallet, mobile banking, local payment, online payment, e-wallet), funds typically arrive within one business day. If you withdraw to a bank account (mobile banking, local payment, online payment, e-wallet), processing takes one to two business days on weekdays. Withdrawals on weekends or public holidays (such as Idul Fitri or Idul Adha) are queued for processing on the next business day. No withdrawal fees are charged. If your withdrawal has not arrived after the stated timeframe, contact our support team with your withdrawal reference number.

Withdrawal cancellations are possible only if the request is still pending and has not yet been processed by our finance team. Once processing begins, the withdrawal cannot be cancelled or modified. If you need to cancel a withdrawal, contact our support team immediately with your withdrawal reference number. They will check the status and cancel if possible, returning the amount to your idb365 balance. If the withdrawal has already been sent to your bank or e-wallet, you cannot reverse it through idb365; contact your bank or e-wallet provider directly.

Demo or free-play modes are not available on idb365. All games and live-dealer tables require an active account with verified identity and a funded balance to access. This protects account security and prevents unauthorized use. However, you can review game rules and video tutorials for each game type (slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways; live-dealer tables such as blackjack, roulette, baccarat, Dragon Tiger; esports markets like Mobile Legends, Free Fire, PUBG Mobile; and football sportsbook) before making your first deposit. Contact our support team if you would like detailed game information or rules.

Our idb365 platform offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and a football sportsbook covering major tournaments (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, and badminton). Live-dealer tables are streamed in real time from professional studios. Slot games and esports markets update continuously. Football markets include game information and in-play betting on major matches.

Yes. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are fully compatible with phones and tablets. Minimum network speed is 2 Mbps for smooth video streaming. Use the idb365 Android app or access via Safari on iOS for the best experience. Desktop browsers also support live-dealer play. Your balance and game history sync instantly across all devices, so you can start a table on your phone and continue on desktop if needed. If the video stream freezes or disconnects, refresh the page or restart the app.

We at idb365 provide account-control tools within your account settings. You can change your password, update your email and phone number, review your deposit and withdrawal history, and manage your saved payment methods. You can also view your account balance and active transactions at any time. All account changes are logged for security. If you believe your account has been compromised, change your password immediately and contact our support team. Your account is encrypted and protected; never share your login credentials or verification codes with anyone.

Live chat is not currently available on idb365. However, our English-language support team responds to all inquiries via our support form within one business day. Submit your question or issue via the form in your account settings or on our website, and our team will respond to your registered email address. For urgent account or payment issues, provide as much detail as possible (account username, transaction reference, payment method, and a description of the problem) so we can assist you faster. We do not offer phone support.

Your idb365 account is protected by encryption and Know-Your-Customer verification. Your password and payment data are stored securely and never shared with third parties. We recommend keeping your password confidential, changing it periodically, and never using the same password on multiple platforms. If you suspect unauthorized access, change your password immediately and contact our support team. Our platform operates only where local law permits; users are responsible for verifying compliance with their jurisdiction's law. Review our Privacy Policy for details on data handling and security practices.